privacy policy and personal data processing

WHAT IS GDPR

On the 14th of April 2016, the European Parliament finally approved the General Data Protection Regulation (GDPR), which replaced the previous directive 95/46/EC translated into the Portuguese legal system in Law n.º 67/98 of 26 of October still in force.

The General Data Protection Regulation, or GDPR, is a new European regulation that applies after May 25, 2018 and aims to make legislation on personal data equal throughout the European Union, increasing protection and protecting  its citizens.

Additional information on the topic:

​CNPD - National Data Protection Commission

https://www.cnpd.pt/bin/rgpd/10_Medidas_para_preparar_RGPD_CNPD.pdf

EU Information

https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

ICO

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

CONTROLLER IDENTITY AND CONTACTS

Rosa Maria da Cruz Mendes

Rua de São Braz, n.º 20. Castelo Novo

Phone: +351 912 527 880 

Email: book@woodennests.com

Website: www.woodennests.com

wooden nests, within the scope of providing its services, needs to collect personal data from its customers (name, contact information, address, among others). The interaction of our customers through our website also requires the collection of personal information from the user in order to use the services provided by wooden nests and to improve the performance of applications, the collection of data from your computer through small files known to the general public as cookies.

The Privacy and Personal Data Processing Statement helps you understand how we collect, use and protect your personal data when you use our services or visit our website. You can obtain additional information or clarify any doubts about this Statement of Privacy and Personal Data Processing, simply by sending your questions to: book@woodennests.com

Privacy Statement and Personal Data Processing in accordance with the General Data Protection Regulation (GDPR)

wooden nests is committed to protecting the privacy of her customers in the use of its products and services, as well as in the use of the website and in developing technology that offers the best and safest online experiences.

Users are given the possibility to browse most pages without having to provide personal information. However, information is sometimes necessary to provide for services and information requested by users and customers.

By providing their personal data to wooden nests, the customer acknowledges and consents that they are processed in accordance with this Privacy and Personal Data Processing Statement and with the rules and principles contained in the respective terms and conditions of the services used. To this extent and with regards to the processing of personal data, the Customer must read this Privacy Statement together with the Terms and Conditions that regulate the offer of the various products and services of wooden nests. If we intend to make any changes to this Statement, we will post those changes on this page so that you can consult the type of information we collect and how we use it.

Definitions

What are personal data?

Personal Data is understood to be any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person (data subject). A person is considered identifiable if he can be identified directly or indirectly, namely by reference to an identification number or to more specific elements of his physical, physiological, psychological, economic, cultural or social identity.

Data collection

What data is collected and generated by the wooden nests network or systems?

Normally, the personal data collected is limited to name, address, telephone number and email, but other data necessary for the provision of products or services may be collected.

When is personal data collected and generated?

In general, personal data is requested when the customer makes a reservation for one of our products or services. We respect your right to privacy and do not collect any personal information about you without your prior consent. Some of the personal data are mandatory to provide the service. wooden nests will inform you of this obligation and in the event of lack or incorrect supply of the required data, wooden nests will not be able to provide the contracted service. The provision of incorrect or inaccurate data is your sole responsibility.

What is the purpose of collecting personal data?

As a rule, the personal data collected from customers is intended for the provision and billing of the Services, the management and evaluation of the contractual relationship with the customer, the adaptation of services to the needs and interests of the customer, the payment of services, actions of information and marketing. Your personal data will also be processed to respond to your questions, suggestions or complaints.

Who is responsible for processing personal data?

The person responsible for processing personal data is Rosa Mendes.

Subcontractors, Communication and Transfer of personal data

Personal data may be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, namely when they prove necessary for the resolution of disputes relating to billing and for activities related to the protection of public safety, defense and security of the State and the prevention, investigation or detection of criminal offenses.

wooden nests may also resort to subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, these entities being obliged to maintain secrecy and guarantee security in relation to the data of wooden nests customers to which, for the purpose, they have access, and must not use such data for any other purposes, or for their own benefit, nor relate them to other data that own.

 What is the period of retention of personal data?

Your personal data are only kept for the period of time necessary to provide the service or product, or to comply with legal obligations. The data is still kept until the period during which the invoice can be legally contested or the payment claimed, or for the legally defined periods for the purposes of investigation and legal actions of a criminal nature.

Cookies

What are Cookies?

“Cookies” are small text files that are stored on the equipment (computer, tablet, mobile phone) through the internet browser and that are usually used to retain information from the access to the website between different sessions (e.g. preferences, pages visited, etc.). Cookies are used by most websites on the internet with the ultimate aim of improving the user experience.

What type of Cookies are used on wooden nests website?

Strictly necessary cookies: allow you to browse the website and use the applications and services that wooden nests provides, such. Without these cookies the services cannot be provided.

Analytical Cookies: allow to obtain aggregated data for statistical analysis and improvement of the website.

Functional Cookies: allow for easy and individualized navigation, as they store the user's preferences regarding the use of the site, so that it is not necessary to reconfigure it on each visit.

Third Party Cookies: on some pages of the wooden nests website there are components that are made available by third parties (eg videos from Youtube, Facebook, Instagram, etc.) that use cookies that are independent of the cookies managed by wooden nests.

Advertising Cookies: They allow advertising to be directed according to the interests of each user, by collecting internet browsing habits. In this way, the advertising made available will correspond to your needs.

Some Cookies used on the website will be automatically deleted from the computer when the browser session is closed (so-called “session cookies”). Other types of Cookies will remain on your computer and make it possible to identify you on your next visit to the website (so-called “permanent cookies”).

How can you block the use of Cookies?

Your browser allows you to manage cookies in the configuration options, and you can even block all wooden nests cookies. However, blocking Cookies will affect your user experience.

Which entities can have access to the information collected by Cookies?

The information collected by cookies can be used by wooden nests and partners.

​Particular Cases

Marketing and Telemarketing

To inform the Customer about new products and services, wooden nests may use the following methods: Mail, insertion of information in the respective service invoice, telephone, e-mail, SMS, MMS or any other electronic communications service , unless the customer has objected.

The customer may refuse their consent at any time, simply sending their request to the email address: book@woodennests.com.

Customer Rights

Right of access, correction, opposition and deletion of personal data​

Right of Access – You can request a copy of the data being stored and inquire about how they are treated and the purpose of that treatment.

Right to Rectification – You have the right to correct existing information about you, such as an email or telephone contact.

Right to be Forgotten – You can request that existing information about you be removed, being limited to the existence of valid grounds for this not being possible, namely legal obligations.

Right to Portability – You have the right to access information in a standard format that is “machine-readable”, as long as it is technically possible.

Right of Opposition – You can object to your data being used for direct marketing purposes.

Right not to be subject to automated decisions – You have the right to request human intervention in processes that are usually automated (such as Profiling).

How to exercise your right

You have at your disposal in writing via email book@woodennests.com access so that you can exercise your right of access and rectification of data. You also have the possibility to make a request for data portability if technically possible. The right to forgetfulness is equally possible, and must be performed with a request, in written form, via email to book@woodennests.com, being limited to the existente of valid grounds for it not to be possible, namely legal obligations.

​Security of personal data

Ensuring the confidentiality and security of customer data is a permanent concern of woode nests and we recognize the sensitivity of this information and, therefore, we disclose the Privacy and Data Security Policies to all its employees.

wooden nests also appointed a Privacy Officer, to monitor compliance with these policies and defined clear rules for contracting the processing of personal data with subcontractors.

All wooden nests employees, as well as those who provide services to it, undertake not to disclose to third parties or use for purposes contrary to the law, any personal information of wooden nests customers that they become aware of in the exercise of their duties.

wooden nests also has systems and people responsible for ensuring information security, creating and updating procedures that prevent unauthorized access, accidental loss and/or destruction of personal data.

wooden nests commits to respect the legislation on the protection of data privacy and to treat this data only for the purposes for which it was collected, as well as to ensure that this data is treated with adequate levels of security and confidentiality, under the terms applicable legislation and the conditions established by the CNPD.

While using and/or being signed in to our website, cookies are used that expire when the browser is closed. The use of cookies facilitates the transmission of communication and the provision of the service you have requested from us. Most browsers allow the customer to choose whether or not to accept cookies, so, if he so wishes, he can refuse these same cookies.

 In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity,

For more information, please consult the Consumer Portal: http://www.consumidor.gov.pt/

Electronic Complaint Book

Since the 1st of July 2018, the functionality that allows consumers and users to present their complaints in electronic format, with the same value as complaints presented in physical format, has been available on the Digital Platform www.livroreclamacoes.pt.

The so-called “Electronic Complaints Book” was created by Decree-Law n.º 74/2017, of June 21st and regulated by Ordinance n.º 201-A/2017, of June 30th.

wooden nests provides the email book@woodennests.com in compliance with Decree-Law No. 74/2017 regarding any complaints from our customers.

​General

Users are not permitted to assign, sublicense or transfer in any other way any of their rights stipulated under these Terms and Conditions.

If any provision contained in these Terms and Conditions is declared invalid by a court of competent jurisdiction, the invalidity of that same provision will not affect the validity of the remaining provisions included in these Terms and Conditions, which will remain in full force and effect. Failure by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of such right or remedy.

Website usage

The use of the website implies that the user must be of legal age (minimum age 18) and be able to enter into binding contracts. The user will be financially responsible for any and all use of the site by himself. The user can only use the site to make legitimate reservations or purchases and guarantees that all personal information provided during the reservation process and registration for the service is correct. We reserve the right, at any time and without prior notice, to prevent or limit user access to all or part of the website.

Availability on the website

The site may not be permanently accessible due to maintenance or repair operations, or due to computer problems or failures, Internet service failures or other unforeseen circumstances. The site contains information about our accommodation and services worldwide, not all of which will be available in all locations. A reference to a product or service displayed on the website does not imply that such product or service is or will be available in the user's location. The content of the website, including advertising content, is intended to be used and displayed only where its use and presentation is permitted, in accordance with applicable laws and regulations.

 Content displayed on the Site

All elements contained on the website and information sent by email are protected by copyright, trademark, data protection and privacy rights and other intellectual property rights, and are the property of Rosa Mendes.

Limitation of Liability and Disclaimer

Although wooden nests takes all possible measures to ensure the accuracy of the website's content, the information is generic in nature and is not intended to cover all information related to the products or services mentioned on the website. Thus, woodennests.com does not guarantee that the content is appropriate to the particular circumstances of the user or that it meets the specific needs of the user.

wooden nests is not responsible for any errors or omissions considered beyond its reasonable control, which may affect any content on the site.

The site may include access links to other websites that are beyond our control and that are not covered by these Terms and Conditions. If the user accesses other sites using the links provided, the availability and content of those sites will be the responsibility of their operators.

Registration / Provision of personal data

If the user registers or provides his personal data through the website, he must ensure that the data provided at the time of registration or at any other time are correct and complete. The user undertakes to immediately notify any necessary changes to the information provided at the time of registration. wooden nests guarantees total confidentiality for the personal data provided through a secure server and under the terms of the law in force.

Changes to these Terms

wooden nests reserves the right, at its discretion, to make any changes to any part of the site. As a result of its update policy, wooden nests may wish to change these Terms and Conditions (including those related to the use of contents). In case of alteration of the Terms and Conditions, woode nests will notify the user indicating at the beginning of these Terms and Conditions the date of its last update. It is, therefore, important that, whenever the user accesses the site, he checks whether there is any notification of changes to the Terms and Conditions. The use of the site after publication or notification of changes by wooden nests implies acceptance of those same changes. If the user does not agree to be subject to these changes, he should not continue to use the site.

Promotions and Offers

wooden nests may make available on the website information related to specific services, offers or promotions that it is carrying out. Such services, offers or promotions will be subject to specific terms, conditions and restrictions presented on the site in association with those same services, offers and promotions.

Contests and Prize Giving

wooden nests may promote contests, free prizes and promotions on its website. These will be subject to additional terms and conditions that will be disclosed at the time the contests are held.

Competent forum and jurisdiction

These Terms and Conditions are governed and interpreted in accordance with Portuguese law. Both parties agree, in the exclusive interest of wooden nests, to elect the Portuguese courts as the competent and exclusive forum, to judge and decide any lawsuits, actions or legal measures that may arise or result from this contract; except if, it has been agreed that in this clause of election of the competent court in the exclusive interest of

wooden nests it reserves itself the right to file lawsuits against the user in Courts of competent jurisdiction in any other country.

Claims

In the unlikely event that a problem occurs during your stay, you must notify us immediately through one of our representatives so that we can rectify the situation. Once notified, we will immediately investigate the reported issue and inform the customer of the time required to rectify it.